We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy, we accept returns under the following conditions:
1. Return Period:
Products can be returned within 14 days of receiving the order.
2. Return Conditions:
The product must be in its original packaging, unopened, and undamaged. • Used or damaged products are not eligible for return.
3. Return Costs:
Customers are responsible for return shipping costs, except in cases where:
• The product is defective or was shipped incorrectly.
• The return is requested due to damage that occurred during shipping, and valid photo or video proof is provided within 48 hours of delivery .
If a return is approved due to product damage or shipping errors, we will provide a prepaid return label.
4. Refund Processing:
Refunds will be processed within 7 business days after receiving and inspecting the returned product. • Refunds will be issued using the same payment method used for the purchase.
5. Contact for Returns:
To initiate a return, please contact us at floractivehair@gmail.com or complete the form available on our website.
6. Proof of Damage Requirement:
To request a refund or return for a damaged product, customers must provide photo or video evidence within 48 hours of delivery.
• Requests without supporting proof will not be accepted.
• Please send proof to email FLORACTIVEHAIR@GMAIL.COM along with your order number.