Privacy policy

Last updated: December 10, 2025

Floractive Professional USA (“Floractive”, “we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide secure e-commerce functionality and manage certain aspects of data processing. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or interact with our Services, make a purchase, or otherwise communicate with us.

If there is any conflict between this Privacy Policy and our Terms & Conditions, this Privacy Policy governs all matters related to the collection, processing, and disclosure of your personal information.

By using or accessing our Services, you acknowledge that you have read, understood, and agree to the collection and use of your personal information as described in this Privacy Policy.

1. Personal Information We Collect

“Personal information” means data that identifies, relates to, describes, or can reasonably be associated with an individual. We may collect the following categories of personal information depending on your interactions with the Services and applicable laws:

A. Contact Information

  • Name

  • Billing & shipping address

  • Phone number

  • Email address

B. Financial Information

  • Credit/debit card details

  • Payment card identifiers

  • Transaction information

  • Payment confirmations

(Processed securely by Shopify Payments or third-party payment providers; we do not store full credit card numbers.)

C. Account Information (If applicable)

  • Login credentials (username, password)

  • Security questions

  • Preferences & settings

D. Transaction & Order Information

  • Products viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled

  • Order history and records

E. Communications

  • Information provided through customer support, email, forms, or messaging

F. Device Information

  • IP address

  • Browser and device type

  • Operating system

  • Identifiers

G. Usage Information

  • Pages visited

  • Click activity

  • Time spent on the site

  • Referring URLs

  • Cookies & similar technologies

H. Inferences

We may generate inferences based on your activity (e.g., product preferences or purchase likelihood).


2. Sources of Personal Information

We collect personal information:

Directly from you

  • When you create an account

  • Visit our website

  • Place an order

  • Contact customer service

  • Submit forms, inquiries, or reviews

Automatically

  • Through cookies, pixels, web beacons, and similar technologies

From third parties

  • Payment processors

  • Advertising partners

  • Shipping providers

  • Shopify

From service providers
Who support analytics, order fulfillment, storage, marketing, and security.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

A. Providing, Personalizing & Improving Services

  • Processing payments

  • Fulfilling orders

  • Shipping products

  • Handling returns and exchanges

  • Customizing your shopping experience

  • Saving your preferences

  • Recommending products

  • Managing your account

  • Enabling reviews

B. Marketing & Advertising

  • Sending promotional emails or SMS

  • Providing personalized ads on our website and third-party sites

  • Conducting remarketing and audience targeting

C. Security & Fraud Prevention

  • Authenticating accounts

  • Protecting payment processes

  • Detecting unauthorized or fraudulent activity

  • Securing our systems

D. Communications

  • Responding to customer inquiries

  • Sending transactional emails regarding orders or accounts

E. Legal Compliance

  • Responding to government or law enforcement requests

  • Handling litigation, legal claims, or investigations

  • Enforcing our Terms & Conditions

4. How We Share Personal Information

We may disclose your personal information in the following situations:

A. Service Providers

Including Shopify, payment processors, shipping carriers, analytics providers, cloud hosting, IT management, marketing partners, and customer support platforms.

B. Business & Advertising Partners

  • To enable personalized advertisements

  • To support marketing collaboration

These partners use information per their own privacy notices.

C. At Your Direction or With Consent

  • Social media integrations

  • Shipping and delivery instructions

D. Corporate Affiliates

Within any related entities or authorized representatives.

E. Business Transactions

In mergers, acquisitions, restructuring, financing, or bankruptcy proceedings.

F. Legal Requirements

To comply with:

  • Court orders

  • Subpoenas

  • Government investigations

5. Relationship With Shopify

Our store is hosted on Shopify. Shopify may collect, process, and store personal information about your use of the Services, independent of our own data practices.

Shopify may use your data for:

  • Fraud prevention

  • Security

  • Improving overall merchant and consumer experience

  • Enabling personalized advertising

Shopify is a separate controller for certain uses of personal data.
You can review Shopify’s privacy practices here:
 https://www.shopify.com/legal/privacy
To exercise rights related to data processed by Shopify:
 https://privacy.shopify.com/en

6. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content on these external sites. You should review their Privacy Policies independently.
Information you post on public or semi-public platforms (e.g., social media) may be visible to others.

7. Children’s Privacy

Our Services are not intended for individuals under the age of majority in their jurisdiction.
 We do not knowingly collect or “sell” or “share” personal information of individuals under 16 years old.If you believe a child has provided personal information, contact us to request deletion.

8. Security & Data Retention

Security

While we use industry-standard measures, no system is fully secure.
 Please do not send sensitive information through unencrypted channels.

Retention

We retain personal information only as long as necessary to:

  • Maintain your account

  • Fulfill transactions

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements


9. Your Rights (U.S. State Privacy Laws)

Depending on your state of residence (e.g., CA, CO, CT, VA, UT), you may have the right to:

✔ Right to Access / Know
✔ Right to Delete
✔ Right to Correct
✔ Right to Data Portability
✔ Right to Opt-Out of “Sale,” “Sharing,” or Targeted Advertising
✔ Right to Restrict Sensitive Data Processing (if applicable)
✔ Right to Appeal a Denied Request

You may exercise these rights by contacting us (details below).

Global Privacy Control (GPC)

If your browser supports GPC, we honor this signal as an opt-out request for that device/browser session.

NOTE: Other Do Not Track signals are not recognized.

Marketing Communications

You can exercise your rights to opt-out of those uses here.
 (Transactional emails will still be sent.)

10. Complaints

If you believe your privacy rights have been violated, contact us.
 Depending on your location, you may also submit a complaint to your state authority.

11. International Transfers

We may store or process your data outside your country, including the U.S.
 If transferring personal information from the EEA or UK, we rely on:

  • Standard Contractual Clauses (SCCs), or

  • Other legally recognized mechanisms.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices, laws, or operational requirements. Updates will appear on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

📧 floractivehair@gmail.com
 📍 6512 Crosswoods Circle, Citrus Heights, CA, 95621, USA