Refund policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy, we accept returns under the following conditions:

1. Return Period:
Products can be returned within 14 days of receiving the order.

2. Return Conditions:
The product must be in its original packaging, unopened, and undamaged. • Used or damaged products are not eligible for return.

 3. Return Costs:
Customers are responsible for return shipping costs, except in cases where:
• The product is defective or was shipped incorrectly.
• The return is requested due to damage that occurred during shipping, and valid photo or video proof is provided within 48 hours of delivery .
If a return is approved due to product damage or shipping errors, we will provide a prepaid return label.

4. Refund Processing: 
Refunds will be processed within 7 business days after receiving and inspecting the returned product. • Refunds will be issued using the same payment method used for the purchase.

5. Contact for Returns: 
To initiate a return, please contact us at floractivehair@gmail.com or complete the form available on our website.

6. Proof of Damage Requirement: 
To request a refund or return for a damaged product, customers must provide photo or video evidence within 48 hours of delivery.
• Requests without supporting proof will not be accepted.
• Please send proof to email FLORACTIVEHAIR@GMAIL.COM along with your order number.

7. Conditions: 

Floractive Professional USA is not responsible for lost or stolen packages during or after delivery confirmation. All issues should be discussed with the carrier, responsible for the shipment, once the package leaves our warehouse.